About us

Addiuva Enterprises has extended its services to private and public entities across four continents delivering world-class support programs designed to improve millions of people’s quality of life for almost three decades . By means of an unparalleled omni-channel communication platform along with groundbreaking proprietary technology, Addiuva Enterprises can offer your company an ever-evolving array of solutions to address your unique needs.

Now in Florida, Addiuva Enterprises® expands its presence in the U.S.

With certified Design Thinking professionals and our own in-house TaaS solution (Technology as a service), we are constantly evolving and improving our service to adjust to your needs.

With our customer-focused approach, we generate personalized experiences, transparent and traceable communication, allowing omnichannel interactions with the support of technological solutions adapted to your business and customers’ needs. Improving UX and UI daily.

By offering competitive and innovative products, we boost your customers’ experience and brand loyalty, ensuring long-term relationships with your clients.

With the click of a button or a simple call, we are always available and ready to immediately assist your user’s needs. Our 5 Customer Engagement Centres provide multilingual services to our operations in 20 countries.

Solutions

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Prevention at Home

Prevention at Home by Addiuva is a support program that offers various services to Care provider´s clients. The program prioritizes the elderlies’ safety by providing professional trouble-shooters on specific home maintenance and repairs, such as plumbing, electrical, and locksmith services.

Customer Engagement Centre

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Customer Engagement Center

  • Five Internacional Customer Engagement Centres ensure uninterrupted total coverage in multiple time zones and languages.
  • Commercial strategies and solutions to enhance your customers’ satisfaction and engagement (email marketing, database management, collection, quality surveys and more).
  • Digital transformation roadmap.
  • Customized consulting service to streamline and boost your contact centre operations.
Solutions

Questions?

We are here to help.

Where is our Florida office located?

Our main office is located at Sabadell Financial Center. 1111 Brickell Ave, Suite 1515, Miami,
FL. 33131.

What Prevention at Home by Addiuva services do we offer?

Prevention at Home by Addiuva will appoint and dispatch a certified professional Troubleshooter, who will assess the scope of work that can include plumbing, electrical and locksmith services. The entire process is monitored and reported through our 24/7 Customer Engagement Centre. The services we have perfected globally will also be added to our offering on a quarterly basis, as well as implementing new products and solutions as we expand our presence in the U.S.

How do we select our professional troubleshooters?

Our troubleshooters are certified and licensed professionals that go through a thorough screening process before joining our network.

Your Communication Centre or Ours

Addiuva Enterprises can provide communication centres with fully trained, multilingual personnel. We can also offer our experience to your operations, by providing the technology, logistics and training for your own call centres.

Addiuva’ Global KPIs


  • 4 million interactions in 2022.

  • Response time less than 20 seconds.

  • 97% customer satisfaction.

What service coverage do we have in the USA?

We currently have open operations in Florida and will be expanding soon to the rest of continental U.S.

What kind of industries do we serve at Addiuva Enterprises globally?

Banking, Insurance, Health and Wellness, Retail, Public Services and Telcos.

What is our service model?

We provide value added solutions for our corporate clients’ users on a B2B business model.

Our Service level

97,3 % Calls answered before 15 seconds
97,6 % issues solved on first call
98,9 % customer satisfaction

What certifications do we have?

ISO 9001

ISO 27001

What are Addiuva® Enterprises’ locations?

Addiuva is present in over 20 countries across North America, South America, Europe, and Africa.

Contact us

Complete the following form to discuss how we can best service your business needs.

Address:
Sabadell Financial Center
1111 Brickel Avenue, Suite 1515
Miami, FL 33131


Email: usa@addiuva.com

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